REFUND POLICY

Thanks for your interest in purchasing our products at Sky Tents SA operated by Isaac.

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team

DELIVERY OPTIONS

Due to the nature of our business and how large our products are, it is required that you contact us directly for delivery prices before checking out. We have branches across the country that you can pay and collect from. Rather, upon completion of manufacturing a purchased product, we will ship it to any of our major branches for collection.

You will be notified as soon as your product is available for collection. Please ensure you have the necessary documentation available for proof of ownership upon collection.

Please see our branches below to find the most suitable location for collection: